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The Fine Print

(aka Policies, Terms & Stuff You Should Know)

Welcome—glad you’re here. I believe in clear communication, mutual respect, and working relationships that feel good, stay on track, and support both sides. This is a business, and this page is here to lay out the terms, protect everyone involved, and make sure expectations are clear.

​These policies apply to everything I offer through this site—coaching, virtual assistant work, project support, event planning, and digital/social content creation. If something’s unclear, just ask. I’m always up for a conversation to clarify and make sure we are on the same page..​​

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Privacy Policy (Your Info Stays Safe)

If you reach out through my contact form, I only collect what you give me—typically your name, email, and any details you share to help me follow up with you. I use that info strictly to respond to your inquiry or provide the services you've requested.  I don’t sell, rent, or share your personal information with third parties. I may use basic, anonymous analytics to see how people are finding and using the site (so I can make it better).

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Terms & Conditions (Working Together)

By using this site, booking my services, or purchasing a product, you’re agreeing to the following:

  • Scope of Work: Every project or service starts with a clear agreement. If you need extras along the way, we’ll adjust the plan and cost as needed.

  • Payment Terms: Payment is due as agreed upon—invoices may require deposits or full payment upfront for certain services or products.

  • Reschedules & Cancellations: Life happens. Just give me a reasonable heads-up. I may charge for time already invested if a project is canceled mid-way.

  • Ownership: You fully own the deliverables once payment is complete. I may show off non-confidential work in my portfolio unless we agree otherwise.

  • Professional Boundaries: I work hard to provide a respectful, supportive experience. If a situation becomes toxic, unsafe, or misaligned, I reserve the right to end the engagement.

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Disclaimers (Quick Legal Reminder)

  • Coaching & Consulting: Everything I share is based on my real-world experience. It’s not legal, financial, or medical advice—and final decisions are always yours.

  • Digital Products: These are sold as-is. I do my best to deliver high-quality tools and resources, but I can't guarantee specific results.

  • AI Use: I may use AI tools like ChatGPT to support content creation, automation, and brainstorming—but every piece of work is reviewed, customized, and finalized by me. You're still getting a real human (hi!) doing thoughtful work for your brand.

  • U.S. Only: I serve clients in the United States, with a primary focus on Maine-based individuals and small businesses. International services are not currently available.

  • Force Majeure: If something unexpected (like tech failures, emergencies, or acts of nature) gets in the way of service delivery, I’ll communicate quickly and work to make things right—but I can’t be held responsible for delays caused by circumstances outside my control.

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Copyright & Intellectual Property (Please Don’t Steal My Stuff)

Unless otherwise noted, everything you see on this site—the writing, graphics, photos, templates, layouts, branding, and digital products—is owned by me or properly licensed. That includes content supported by AI tools that I’ve reviewed and personalized as part of my original work.

You’re welcome to share links to my content (yay, thank you!), but copying, republishing, or passing it off as your own? Not cool. Not allowed.

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Refund Policy (Let’s Be Clear)

Because I offer personalized services and digital products, all sales are final unless otherwise stated in writing. That means no refunds once a project has started or a digital product has been delivered.

That said, I care deeply about the quality of my work and your experience. If something feels off or you have concerns, please reach out within 7 days of delivery—we’ll talk it through and see what can be done.

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Just One More Thing

I’ve built this business on heart, hustle, and honesty—and I want that to come through in every interaction. These policies are here to make sure we start on the same page and keep things smooth as we work together.

If anything here feels confusing or you want to talk it through, just reach out. I’m always happy to clarify.

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Behind the Scenes helps local small businesses and solopreneurs bring their vision to life with marketing that’s real, approachable, and never overcomplicated. No need to be perfect—just show up as you are, connect with your people, and keep your business moving. I’ll help make that happen.

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